Warranty

All Studio Reform reformer Pilates machines are supplied with a 1-year limited warranty, covering manufacturing faults under normal use.

This warranty applies from the date of delivery.

What the Warranty Covers

The 1-year warranty covers defects in materials or workmanship, including:

• Structural components of the reformer frame

• Mechanical parts supplied with the machine

• Manufacturing faults identified during normal use

If a fault is confirmed, we will, at our discretion:

• Repair the affected component, or

• Replace the faulty part, or

• Provide an alternative remedy where appropriate

What the Warranty Does Not Cover

This warranty does not cover:

• Normal wear and tear

• Damage caused by misuse, accidents, or incorrect setup

• Damage resulting from unauthorised modifications or repairs

• Commercial misuse outside intended design specifications

• Consumable parts subject to regular replacement (such as springs, ropes, or straps)

• Cosmetic damage that does not affect performance

Care & Maintenance Requirements

To maintain warranty coverage, reformer Pilates machines must be:

• Used in accordance with provided care and maintenance guidelines

• Stored in a dry, indoor environment

• Regularly inspected and maintained

• Used within the recommended weight limits for the specific model

Failure to follow care instructions may void the warranty.

Warranty Claims

If you believe your reformer Pilates machine has a warranty issue, please submit an enquiry through our contact form with:

• Proof of purchase

• A description of the issue

• Clear photos or videos where relevant

We will review your claim and respond with next steps.

Australian Consumer Law / NZ Consumer Guarantees Act (recommended)

Nothing in this warranty limits your rights under the Consumer Guarantees Act 1993 (NZ).
This warranty is provided in addition to your statutory rights.

Warranty terms apply to original purchasers only and are not transferable.